Vincepedia VINCEPEDIA

Support

Help & FAQ

Answers regarding ordering, analysis, and approval.
How does video analysis work?

Upload your game or practice video, briefly describe your goal, and choose a coach. Once you've checked out, the analysis will begin in your dashboard.

How soon will I receive my results?

Processing time depends on the package you selected and our current workload. You can view the current status at any time in the dashboard.

Which videos are appropriate?

Clear match or practice recordings with a clearly visible table work best. The better the recording, the more precise the analysis.

How does payment work?

Payment is processed securely via Stripe. Once payment is complete, your order will automatically be processed through the workflow.

What happens if I have questions or a complaint?

If anything is unclear, you can contact us at any time. Complaints are handled in a transparent manner as part of the admin and order workflow.

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